Return, refund, and exchange

RETURN POLICY: We accept returns of undamaged goods, in the original packaging, within 15 days of delivery. A 15% restocking fee will be charged upon inspection. Customer is responsible for 2-way shipping charges (non-refundable.). Custom orders, gels, lacquer, liquids, powders, closeouts, furniture, spas and time dated items may not be returned. In the case of free shipping provided for orders of $200 or more, customers who returns these orders will be held responsible for shipping that we covered.

 

DISCLAIMER: Zurno Inc. is not responsible for changes of manufacturing components, specifications or color which may different from literature, web sites or other promotional items.

 

WARRANTY: All warranties are from the manufacturer and not from Nailsjobs (Zurno Inc). Shipping costs are not covered and you are responsible for all shipping charges.

RETURN GUIDELINES:

  • Items must within 30 days of shipment. We cannot honor any receipts after 30 days from purchase for returns, refunds, or store credit.
  • All returns must have original receipt.
  • All items must be in the original packaging, and in good condition, sealed. Used items are not refundable.
  • Upon inspection, the item has to be in resalable condition.
  • Some products have different policies or requirements associated with them.

NON-RETURNABLE ITEMS: Some items are not able to be returned including:

Clearance items or discontinued items

  • Items with broken product seals
  • Class deposits ( can move to different schedules or store credit)
  • Items that are subject to Manufacturer's Return Policy or Warranty
  • Items that have been damaged through customer use or abused
  • Custom order or drop ship special order items which include all pedicure spas and furniture
  • Nail polish, gel polish, gel, electric files, implements, drill bits or used acrylic and liquid.
  • DEFECTIVE, DAMAGED IN SHIPPING, OR INCORRECT ITEMS: For the purposes of this policy, the term "Defective" refers to out-of-box defects only. Any other defects, flaws or product failure would fall under Warranty (see above).
    Damaged in Shipping (see Shipping)
    Incorrect items must be reported within 24 hours if you received a product(s) other than the item(s) you ordered.  Please contact our customer service department via email at:shop@zurno.com Or call 888 887 8807. Mon - Fri 8am - 5pm ET time

    EXCHANGES: Nailsjobs (Zurno inc) will accept exchanges to items purchased here within. Please send the item back to the address listed below.
    Upon inspection, we will issue a credit towards the purchase of your next item. Customer is subject to any associated shipping charges.
  • RESTOCKING FEE: A restocking fee is applicable in some product categories. The restocking fee charges are:
    • We accept returns of undamaged goods, in the original packaging, within 15 days of delivery. A 15% fee will be charged upon inspection. Customer is responsible for 2-way shipping charges.
    • 30% for Special Order Products, including salon furniture, pedicure chairs & other heavy equipment. We suggest you finalized on equipment before making your purchase. Large equipment requires special packing prior to being shipped. If you do not have the necessary supplies or equipment to pack and ship these items back in a safe condition then you may that this into consideration before you purchase.

NOTE: 15% RESTOCKING FEE for If you buy something and then return it, the company has to deal with more costs to handle the return. In many cases, the company is stuck with a product that cannot be sold as new anymore. Would you want to buy a product that is supposed to be new and instead receive a box that has been opened and a product used by another customer? I certainly wouldn’t. If I buy something online, I expect it to be brand new, first quality, and factory sealed by the manufacturer.

 

  • * Clearance are non - refundable

 Our return address:

11141 US Highway 19N
Clearwater, FL 33764